Shipping Policy

At Thanjai Gardens, we are committed to delivering your organic and sustainably sourced products promptly and securely. Our Shipping Policy provides all the details you need regarding shipping times, costs, and procedures.

1. Shipping Locations

We currently ship products. We do not offer international shipping at this time, but we may expand our shipping regions in the future. Please check our website for updates on available shipping locations.

2. Processing Time

• Orders are processed within 7 days from the time of purchase, excluding weekends and public holidays.
• Once your order is processed and shipped, you will receive a confirmation email with tracking information.

3. Shipping Methods and Delivery Times

We offer the following shipping options:

• Standard Shipping: Delivery within 7 days.
• Express Shipping: Delivery within 7 days.

Please note that delivery times may vary depending on your location and external factors such as weather, holidays, or carrier delays.

4. Shipping Costs

• Shipping costs are calculated at checkout based on the weight of your order and your delivery location.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can track your order’s progress on the shipping carrier’s website or through the tracking link provided.

6. Shipping Delays

While we strive to ensure timely delivery, Thanjai Gardens is not responsible for delays caused by the shipping carrier or factors beyond our control, including but not limited to:

• Weather conditions
• Public holidays or strikes
• Incorrect or incomplete shipping addresses provided by the customer

If your shipment is delayed or if there are any issues with delivery, please contact our customer service team at [support@thanjaigardens.com], and we will assist you in resolving the issue.

7. Packaging

All products are carefully packed to prevent damage during transit. We use eco-friendly and sustainable packaging whenever possible, in alignment with our commitment to sustainability.

8. Order Issues

If you experience any issues with your order, such as damaged goods, missing items, or incorrect products, please contact our customer service team immediately. You can reach us at support@thanjaigardens.com or call +91 934 404 4786.

9. Returns and Exchanges

For information regarding returns and exchanges, please refer to our Refund Policy.

10. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on our website, and the date of the latest revision will be indicated at the top of this page.

11. Contact Us

If you have any questions or concerns about our shipping services, please don’t hesitate to contact us:

Email: support@thanjaigardens.com
Phone: +91 934 404 4786
Address: First Floor, Plot No 34, Secretariat Officers Colony, Madhavaram, Chennai, Tamil Nadu, India – 600060