Return & Refund Policy

Thanjai Gardens, we strive to provide you with the highest quality organic and sustainably sourced products. However, we understand that sometimes you may need to return or request a refund for your purchase. This Refund Policy outlines the process for returns, exchanges, and refunds. 1. Eligibility for Refunds We accept refund requests under the following conditions:

• Damaged or Defective Products: If the product you received is damaged, defective, or not as described, you are eligible for a refund or replacement.
• Incorrect Items: If we have sent you the wrong product, we will offer a full refund or exchange for the correct item.
• Unopened, Unused Products: Returns and refunds can be requested for unopened and unused products within 7 days days from the date of delivery.

2. Non-Refundable Items The following items are non-refundable:

• Products that have been opened or used.
• Perishable goods, such as fresh produce or dairy products.
• Customized or personalized products.

3. Return Process To initiate a return or refund, please follow these steps:

1. Contact Us: Reach out to our customer support team at support@thanjaigardens.com or call +91 934 404 4786 within 7 days days from the delivery date. Provide details about the issue, including order number, product description, and photographs (if applicable).
2. Return Authorization: Our team will review your request and issue a Return Authorization (RA) if eligible. You will be provided with instructions on how to return the item.
3. Return Shipping: If the return is due to an error on our part (damaged, defective, or incorrect product), we will cover the return shipping costs. In other cases, the customer is responsible for the return shipping fees.
4. Refund Processing: Once we receive the returned item and confirm it is eligible for a refund, we will credit your refund to the original payment method within 7 business days.

4. Exchanges If you wish to exchange an item for another product, you may request an exchange. The exchanged product will be sent to you once we receive the returned item and confirm that it is in eligible condition. It takes upto 1-2 business for us to deliver the excahnged product to you. 5. Partial Refunds In certain cases, a partial refund may be granted, including but not limited to:

• If the product is returned opened, used, or incomplete.
• If the product is returned after the specified return period.

6. Refund Processing Time Refunds are processed once we receive the returned item and confirm it meets the eligibility criteria. The time it takes for the refund to appear in your account depends on your payment method and bank policies. It may take up to 7 days business days for the refund to be reflected. 7. Changes to This Policy We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated. 8. Contact Us If you have any questions or concerns regarding returns or refunds, please do not hesitate to contact us at: Email: support@thanjaigardens.com Phone:+91 934 404 4786 Address: First Floor, Plot No 34, Secretariat Officers Colony, Madhavaram, Chennai, Tamil Nadu, India – 600060